Although you’re great at what you do, chances are your practice isn’t running as smoothly as it could…and you know it. Everyday tasks take too long or seem too complicated....

Sometimes, the hardest thing about change is knowing where to start. Maybe you read our tips on value and waste, or you downloaded our guide to the Eight Ways to Stop Losing Time & Money in...

Parkinson’s law is the universally accepted phenomenon that work expands to fill the time available for its completion. It’s easy to become bogged down with too many deliverables and...

Client satisfaction can make or break your law firm. We live by our reputations and word-of-mouth referrals. And we’ve all had to deal with a dissatisfied client at some point. So…what...

Imagine hosting a cocktail party for potential clients and hearing everyone describe your law firm inconsistently.

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Without a clear, consistent message, you put...

You’ve heard us say this before, but it takes more than good lawyering to run a successful law firm. There’s a whole raft of skills that law school didn’t teach you. Well, today I...

When you run a busy practice, it can be hard to stay on top of all the work, let alone learn new things. Even when you know learning those new things would make your work (and your life)...

What happens in your office when you get busy? Is it all hands on deck, all hours, until the work gets done? And when that happens, what becomes of your improvement initiatives? Sure, you INTEND to...

Monitoring your progress is essential when you’re implementing change. Without an effective system for tracking your progress, it’s easy to get off track and miss potential pitfalls...

We all know how difficult it can be to see an idea through to its full execution. It’s one thing to conceptualize a strategy, but the journey from “spark of inspiration” to actual...

How often have you sat at your desk and said, “there just has to be an easier way to do this”? We’ve hard-baked inefficiency into a lot of what we do in our profession. But your...

So you’ve got an amazing person doing your law firm intake. She’s great on the phone. Clients love her. She gathers all the right information. But what happens when she’s not...