Client satisfaction can make or break your law firm. We live by our reputations and word-of-mouth referrals. And we’ve all had to deal with a dissatisfied client at some point. So…what do clients really want, and how can we give it to them?

Want to watch this tip instead?

We’ll get to that in a minute, but first, you know we love celebrating wins here at Gimbal. Well this tip marks a big win for us. Welcome to our 100th Tip of the Week! And that’s not even half of what’s available on the Lean Law Firm Blog. This is actually the 227^th post! That’s 227 pieces of actionable advice, tips, and content that you can use right away to start building a more productive and profitable legal practice.

So what do clients want? We’ve practiced law for a long time and the five things we hear clients say they want the most are:

1. efficiency,
2. economy,
3. effectiveness,
4. predictability, and
5.  

Of these five things, efficiency is most important. Once you’ve mastered it, the other four will naturally follow.

What does efficiency look like?

Efficiency is getting the right people doing the right things at the right time with the right tools.

It means identifying every place that you’re wasting time, money, or other resources, and taking steps to eliminate that waste.

So this week’s tip is to concentrate on eliminating waste in your practice. When you do that, you’ll increase your efficiency in your practice and be better able to deliver on the 4 other things your clients also want: economy, effectiveness, predictability and value.

Your action item this week is easy: download our free guide, 8 Ways to Stop Losing Time & Money in Your Law Practice.

Work through the guide alone or with your team, and use it to identify the waste in your work. You’ll be one step closer to a more efficient practice.

And that’s it! Our 100th video tip in the bag! Sign up below so you don’t miss Tip 101!

See you next week.