It’s easy for information to pile up in a legal office. You may think that because you don’t sell goods, you don’t have an inventory…but in a knowledge business, your...

How many times have you handed over paper receipts, signed a check, or printed an email? In law, we’re pretty attached to our paper, and we’re used to the inefficient way we move it...

You’re hard at work on a big case. You need everyone focused on what they do best, but you find one of your best paralegals helping other staff members with administrative tasks around your...

It’s 9 a.m. You’re sitting in front of Zoom, staring at your own face, but the two people you’re meeting with aren’t there. When they do arrive, one can’t get the...

Feeling sluggish about the way things are being done at your firm? Are tasks taking too long? Do they seem more complicated than necessary? It’s likely that there’s waste in your work...

The easiest client to land is the one you’ve already got. But do your existing clients know how else you can help them? Do they know about that practice area you’ve added or your newest...

Last week we talked about using calendaring apps to make scheduling easier and recommended Bookings as a possible option for clients. I’m always surprised by how many lawyers know nothing...

Do you know how many emails it takes to book a meeting, on average? In an ideal scenario, maybe three. In reality, on average, it takes eight! That’s eight interruptions to your workday...

Do you remember the time a Toronto law firm decided to increase the productivity of its support staff by requiring them to check in with fingerprint scanning? They wanted to stop a few people they...

How often are you deep in thought—working hard on a motion, memo, or prep for a key client meeting—when the phone rings? Or your email pings? Or your phone lights up with a new message?...

‌Have you ever been so busy that you forgot to eat lunch, but still ended the day still feeling like you barely made a dent in your to-do list? Where did the time go? As it turns out, being...

Nothing takes me back to my childhood like the sound of an old-fashioned screen door (this is as close as I could find. One slam, and I’m right back on the verandah of my grandparents’...