Whether you’re ready for full-on legal project management or not, if you’re reading our tips, you want to improve your law practice.

Today is a big day. It’s IILPM Live 2023 — Legal Project Management in Practice.

It’s our annual global conference on legal project management, legal process improvement, and legal operations. At the conference, you’ll partake in active educational workshops and case study discussions, get local and global insights into the evolution of LPM, and meet with professionals to build a truly international collaborative network.

Interest is huge. We’ve got over 400 people attending from around the world (there may still be time for you to join - register here) Everyone is coming together with the same mindset - to optimize their practice and improve their processes.

Today’s tip: The first thing you need to do if you’re going to manage your matters better? Understand WHAT your clients want.

It’s the first of 5 questions that are the foundation of our Practice Accelerator Framework.

What does the client want or need?
How do we work now to get that result?
Why do we do it that way?
How can we do it better?
Is our new process delivering what the client wants and are we following it?

Your action item this week: Look at the 3 most common kinds of legal matters you handle. For each one, ask yourself exactly WHAT your client wants from the process.

Think of things like: do they want fast service? Do they expect or need a lot of handholding? Do they want a low price or a specific outcome they’re willing to pay anything for?

Only when you know exactly what your clients want can you start improving your process for delivery to clients.